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FAQ
 
 

 
Community Services
  • How do I contact the MUD District (Fort Bend MUD 121)?
    You can reach the resident Directors directly via email at MUD121@riverparkwestonline.org
     
    RPW POA provides this email address for the convenience of our residents and the MUD 121 Board of Directors.  The POA does not receive any email messages delivered to this address, nor do we monitor the inbox.  All messages are delivered directly to our three resident MUD directors.
  • How do I get a pool key?
    In 2010, RiverPark West implemented a key card system for the community pool.  Key cards were distributed to all homeowners who completed the key request form. 
     
    If you need a pool key card, please fill out a Pool Key Request form and fax or mail it to Crest Management.  Key cards are only activated for members in good standing.
  • What are the garbage pick-up days in RiverPark West?
    Residential garbage pick-up for RiverPark West is on Tuesday and Friday.  Heavy trash will be picked up on Fridays.  WCA provided 95-gallon waste containers should be used when placing your trash out for pickup.  If you need a waste container delivered, please contact Crest Management at 281-579-0761.
     
    If a holiday falls on a regularly scheduled pick-up day, pick-up will be on the next regularly scheduled pick-up day.
     
    Our current contractor for garbage is WCA.  Our contract extends through December 31, 2012 unless extended or renewed.
     
    You can visit their WCA's website at www.wcawaste.com if you need information on special pickup or other information.
  • Who provides water service to RiverPark West?
    Water and sewer utilities are operated by the City of Richmond.  Their office is located at 402 Morton Street in Richmond.
     
    The customer service department may be contacted at (281) 342-5456 for questions about utility billing or establishing or disconnecting service.
     
     
    Their website address is:
    http://www.ci.richmond.tx.us/custserv.htm
     

General
  • What is the Groundwater Reduction Program and why do we have to pay for it?
    All commercial users of groundwater in the State of Texas are required to create and implement a groundwater reduction program in accordance with State law.
     
    In Fort Bend County, this is coordinated through the Fort Bend Subsidence District.
     
    RiverPark West uses groundwater to irrigate our common areas and to fill our landscape lake.  We own and maintain two water wells within the development to supply irrigation water.
     
    RiverPark West joined with the City of Richmond, and other developments in the vicinity, to create and implement our groundwater reduction program.  As part of this program, we pay a fee for the total water usage minus a credit for our production of water into the aggregate total for the group.  We are required to supplement our groundwater use with 30% surface water by 2013.  By 2025, we must use 60% surface water.  These percentages are calculated based on the usage of the entire group of participants.
  • Who maintains the fences in RiverPark West?
    The Association maintains some lot fencing in RiverPark West.  Fences that back up to Association property, major roadways, and MUD property and greenbelts are maintained by the Association as the result of a recent fence replacement project.  All other lot fencing is the responsibility of the homeowner.  The Association also owns and maintains the black steel fencing around some Association-owned common areas.

Utilities
  • Who provides utilities for RiverPark West?
    Various utilities are provided as follows:
     
    Electricity: Choose your own provider at www.powertochoose.org;
    Natural Gas: Centerpoint Energy
    Telephone and Internet Services: AT&T, En-Touch Services, and Comcast via underground cables
    Cable Television: AT&T U-Verse, Comcast, En-Touch Services